No internet raises student complaints on poor housing services

Residents of the GUC girls’ dorms received a notification of an unpaid bill upon trying to access the internet earlier yesterday. There has been no internet ever since then. “I have received a similar



10374517_718651858212393_7105210632028472272_nResidents of the GUC girls’ dorms received a notification of an unpaid bill upon trying to access the internet earlier yesterday. There has been no internet ever since then.

“I have received a similar notification 5 days ago, and informed the supervisor,i expected anyone to act upon it but they did not until there was no internet.” says Menna Sedky, a 7th semester Mechatronics Engineering student who has been living at the dorms for 4 years now.

“It may not seem like a big deal unless we have one full week of deadlines and quizzes to be crammed in and I obviously shouldn’t be expected to spend the whole day outside just because the university failed to pay the fees.” Menna further added.

Students say it is not the first time this happens. “This is my 5th year here and I got used to that, there were times we’d go without internet for weeks; I got used to it. It’s pretty slow anyway.” added another resident.

The girls spoke with the supervisors and they said, “We were told the bills were paid and it should be back in a day or so.

”Internet is not the only problem, Menna says, “The dorms’ rules have cut down the number of supervisors to one for all 3 buildings; that’s not possible for a normal person to manage. I don’t remember the last time I have went downstairs looking for a supervisor and actually found one!”

She also added that there were more than one incident where girls fell sick and had to go to the hospital but the dorms had no means; no money and no rides to get her there and “they had to borrow money and look for a girl to give them a ride!”

“There is absolutely no time that we complain about something not working and have them fixed; from water coolers, to heater and washing machines… and if they do fix them, it takes way too long!” the girls said.

A dorm room costs 22,000 EGP per year, with an annual increase of 10-20%. “I don’t think we are receiving any facilities worth the amount we pay.” Another girl who preferred to be anonymous said. “There are around 55 girls living in one building with only 3 washing machines and 2 dryers that aren’t working most of the time. There’s only one oven, one microwave and our kitchen utensils are always lost!”

As for complaining, Menna mentioned that last time she did, she was “asked to leave” if she doesn’t like it. “We expect some action. We have always took our anger on the supervisors but after all they are receiving rules to face things they are not to be blamed for!” she continued.

She says she has sent an email to Dr. Ashraf Mansour, Dr. Magdy Mansour and Dr. Laila Mahran regarding the former complaints but received no reply.

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